MENASHA, WI (WTAQ-WLUK) — Several Prospera Credit Union ATMs were compromised during a week-long scam, the company said Wednesday, which led to a “small number” of unauthorized customer transactions.
Skimming devices — card readers disguised to look like part of an ATM that collect credit and debit card numbers and PIN codes — were placed on three of the credit union’s ATMs from Oct. 17 to Oct. 24.
According to a news release, Prospera “worked swiftly and diligently with local law enforcement” resulting in the apprehending of suspects at the credit union’s Menasha location Tuesday evening.
James Guard, risk manager for Prospera Credit Union, released the following statement.
We have identified those individuals who have been affected and are contacting them to take the appropriate steps to ensure that members are aware, help them protect their accounts, and to address any unrecognized transactions. At this time, only a small number of accounts appear to have unauthorized transactions. It is important to note that no personal data, beyond card numbers and pins, was accessed by these devices. No security breach took place, and the criminals were not able to break into Prospera’s computer systems. This incident was focused on ATMs and a limited amount of debit cards and ensuring Prospera’s member data continues to be safe and secure.
Prospera said the skimming devices were removed, all ATMs have been inspected to ensure they’re safe for use and an investigation into the crimes is ongoing.
“We apologize for the inconvenience this has caused and assure our community of our commitment to maintaining the highest level of security measures,” Guard added.
Customers with questions or concerns about their Prospera Credit Union accounts should call (920) 882-4800.
