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Computer glitch leads to incorrect past-due library notices


WAUKESHA, Wisc (WSAU)   About 15,000 Waukesha County residents were told by mistake that they have library materials overdue – and officials blame a computer snafu. It happened late Tuesday night, when staff members from the county’s Federated Library System were testing a new library catalog system. It includes e-mail notifications when borrowers are late in returning books and other items.

Director Tom Hennen said the process was supposed to get an internal test run – and the 15,000 e-mails were not meant to be sent out but they were. Those who had materials out as of August eighth received the notices. Hennen says those people are now being notified that the overdue notices were all a mistake. He urged people to double-check their library accounts to make sure everything’s accurate.

By the way, Hennen said he received one of those false notices himself.